Booking and Reservations

- Appointments Only: All visits to the RCC require a prior booking. We do not accept walk-ins.

- Booking Confirmation: A confirmation email will be sent upon successful booking. Please bring this confirmation with you on the day of your visit.

Cancellation and Refund Policy

- No Refunds: All activities are final sale; no refunds will be issued.

- Cancellation: If you need to cancel your scheduled activity, we will issue a credit for the full amount paid, which can be used at any future date of your choosing. Valid for one year.

Weather Policy

- Rain or Shine: Tours and Encounters are conducted regardless of weather conditions. The decision to proceed with the activity is up to the visitors.

- No Rescheduling: If a Tour or Encounter has started, there will be no rescheduling or refunds if you choose not to continue. Unless lightning is present.

Animal Availability

- Animal Encounters: Some animals may not be available due to their size and temperament at the time of your visit.

- Specific Encounters: If you are visiting for a specific animal encounter, please inquire here to check their status before scheduling your visit.

Visitor Guidelines

- Accompanied Minors: All children under 18 must be accompanied by a parent or legal guardian.

- Attire: We recommend wearing comfortable clothing and closed-toe shoes that you don’t mind getting dirty. Bug spray and sunscreen will be provided if needed.

Health and Safety

- Visitor Safety: The safety of our visitors and animals is our top priority. Please follow all instructions provided by our staff during your visit.

- Allergies: If you have any allergies, please inform us during the booking process.

Contact Information

For any questions or inquiries about birthday parties, private events, tours, or encounters, please fill out the form in the "Visit Us" section here.

Thank you for your cooperation and understanding. We look forward to providing you with an unforgettable experience at the Redland Conservation Center!